This is interesting

[lovinit21]

The next time a customer-service agent puts you on hold, he/she may not be making you wait so he/she can check with her supervisor or read her policy handbook. “Sometimes, rather than pressing Hold, we press Mute,” Kat Morrill, a former technical-support agent, says. That way, you can’t hear the rep, but she can still hear you muttering on the

Comments

[flitterbug]

whoops. I sing all the time while on hold.