Not good, Neighborhoodies.

[lucydenyes]

This is unfortunate. This is from my bestest pal Jen, or as some of you know her, JP. I was really amazed at this nightmare of a customer-service situation, so I thought I'd share it with you guys since I know a lot of my friends have either made/have wanted to make purchases with Neighborhoodies. If you have any suggestions on what she might be

Comments

[foldsfan1959]

If it's been fewer than 60 days since she charged, she probably has the right to dispute it with her credit card issuer. It would be best for her if it were Amex cause they're tough as nails when dealing with folks like that. Maybe they'll take it off/give her a credit.

Don't know if filing a BBB claim would do any good or not but might be worth the aggravation it could bring to the company.

And what she (and by extension you) is doing by publicizing is the best revenge. What's the old adage about one dissatisfied customer doing more harm to a company than a hundred satisfied customers can do good?

[lucydenyes]

Great ideas, thanks!

[melissa_stajda]

I would leave one last phone message, and email with the company giving them a deadline that they need to contact her by, or else: she'll contact the credit card company, notify the BBB, and post about her experience online for all of her friends and community to read publicly.

That might let them know that she's seriously pissed, and not taking anymore back and forth.

That blows :(

[lucydenyes]

Yes ma'am, I couldn't agree more. Thanks to the Internet, hopefully they'll call her back now ;)