Comments | lunatic59: One bourbon, one scotch and one tirade.

lunatic59

One bourbon, one scotch and one tirade.

Oct 08, 2007 22:51

The thrill of a new laptop and the agony of customer service, or

( My adventures with Toshiba )

Comments 6

hello there, came by to snoop :- ) padiwack October 9 2007, 03:38:24 UTC

Quite an ordeal. I feel your pain. Very well written post, by the way.

I am a Customer Service Manager, but fortunately I work for a fifth generation retail store and they allow me to do whatever it takes to make my Customer happy. I've seen the other side, working big mucky-muck corporate "Sorry, that is not our policy" types and I could never go back to that.

Good luck with Toshiba!

eaten_by_mice May 30 2008, 23:30:23 UTC

missing you these days. how are you?

Survival of the fittest lunatic59 May 31 2008, 04:04:02 UTC

Surviving ... and fit [at least having one every so often]. The long and the short of it is that I a working my a$$ off and writing very little. the thing that bothers me most is that it doesn't seem to bother me that much.

(The comment has been removed)

lunatic59 June 20 2008, 13:31:44 UTC

To date I've had two Toshiba's [the subject of the above tirade is my second] two Sony's one ThinkPad and a no-name brand from a long defunct re-branding reseller. My previous laptop, a Sony Vaio, was the longest lasting at over two years of reliable service, although this Toshiba is still running fine after nine months. I certainly hope my experience was the exception to thier policies as it was probably the most frustrating consumer experience I've had in many years. However, I spoke with no less that six different people and all but the last were extremely un-helpful which statistics tell me makes it more likely that the old 80/20 principle applies here. In the end I am very happy with the machine, just a little wary of the people behind it ( ... )

Worth Writing fabul0us_whore October 9 2008, 07:16:31 UTC

I posted an application on your community 2 days ago. In an hour, it will have been 48 hours. There are two or three applicants before me, who posted their applications days before mine, and none of our applications have been voted on - period. Just thought you ought to have a heads up, and also a question: if no one votes on me within another 24 hours, then can I just post or what?

Re: Worth Writing lunatic59 October 9 2008, 15:44:03 UTC

I wasn't aware that I was still listed as a moderator over there. I respectfully resigned that duty over three years ago. If you would like to know why, please read the following two entries:

http://community.livejournal.com/__worthwriting/143626.html

http://community.livejournal.com/__worthwriting/216392.html