what's wrong with corporations today ?

[lupe101]

I was part of a corporate focus group on Friday. We were looking at customer service via telephone helpdesks. They asked us to write down what we want and expect when we call a company with a question regarding an account.

I decided to take it seriously.

I said I wanted the phone answered within three rings. There should be a person at the end of it

Comments

[cmdrjudas]

I disagree (as usual).

Whilst I believe that I would like to receive the same sort of service you asked for, I know its impossible for any person, group, association, company or corporation to supply that service to all of their customers, all of the time. Its simply costs too much. Whilst a focus on customer service is very important, any company that attempts to do what you describe, I think, will simply go out of business.

[lupe101]

Of course it would be impossible. That's not the point. The point is that there is a discrepency between customer expectations and the service a company can provide. We tend to ignore that and instead provide compromise which doesn't please anyone.