Key Jeweler's repair shop LOST my engagement ring

[metanomaly]

I sent my engagement ring in for routine Rhodium re-plating (it's white gold, and white gold needs to be replated every couple years from daily wear).

So the jewelry store called me yesterday and told me their repair shop LOST MY RINGLost it

Comments

[meowchica]

WHAT THE FUCK

I am so sorry. I had similar problems with Gordon's. Pretty much all chain jewelry stores sell the same crap and do the same crap. A family owned shop would never have lost your ring like that... that is absolutely horrendous.

[metanomaly]

It's just devastating to me because I -loved- that ring. We looked long and hard, and only this one store in all the local ones had it, and it was -perfect-. And it took so much trouble to get it, and then get it modified for me, and I just... can't believe it. I think I'm still in shock, even though it happened yesterday.

I am THIS close to telling them to just give us the money back instead of the ring and going elsewhere. We bought my wedding ring from a privately owned local jeweler, and if we choose to get the money instead of a replacement, we'll be getting the new ring there instead.

[meowchica]

i think you should get your money back and more on top of it. I would get in contact with people as high up as you can, because seriously this is just fucked.

[metanomaly]

I plan to write to corporate, for sure. I have the address, I just need to get calm enough to write a solid letter without a lot of cursing in it. -_-

I definitely think we need to be compensated for this, yes-- in more than just the value of the ring itself.

Fortunately my husband is a good businessman and he reassured me that he would handle it and do whatever it took to get more out of them. I'm just... trying to calm down and not let it eat away at me. :C

[emerald_embers]

That is just - beyond disgusting of them. You don't lose someone's engagement ring.

I've grown up with small business/family-owned jewellers because of my dad having been involved in the antiques dealing business, and this has just proved there's a reason to stick with them.

I am so sorry hon, and hope this gets cleared up quickly enough for you. *huge hugs*

[metanomaly]

Thanks for the sympathy, I'm just... so repulsed that this would happen.

And what's worse, when the manager called me he said "In all my years of working here I've never had to do this before-- so that's good right?" and I'm like FUCK OFF THAT IS NOT FUCKING GOOD IT SHOULD NEVER HAPPEN. And why, in all his years then, did it have to be MY ring that gets lost? I just... him saying that made me so much MORE upset. ;o;

Sorry, explosion ;o; Thanks again for listening and for the kind words :(

[emerald_embers]

Oh god, don't apologise, I would be raging and crying in the same situation!

And that manager is a fuckwit. Jesus Christ, I work in technical support, nevermind retail, but I still know if you're starting "In all my years of working here I've never had to do this before", the correct continuation is "And I'm so sorry this happened to you, it's appalling and I'll do everything I can to fix this", not "LOL OOPS BETTER LUCK NEXT TIME". Ugh, wanker.

It's just - disgusting, it's at best accidental theft and they should be treating it with the appropriate seriousness. I'm so sorry hon. *huge hugs*

[wodhaund]

I know we already talked at length about this but oh god, I am still so sorry for you. Ugh.

[ladysisyphus]

Holy what.

I mean, there are some things that are just damn irreplaceable. I agree: it's nice that they're contrite and willing to find the replacement, but I'd say that if the option's there, take the money and do it yourself.

I had to get my wedding ring repaired, so I waited until I was in Santa Fe this Christmas and took it back to the little place I'd bought it so I could ask what she thought about fixing it, and mine's pretty dang cheap and just needed to have fresh lab opals glued into it -- and I was still twitchy while it was out of range. I don't blame you for the Xanax, not one bit.

[metanomaly]

Yeah... there is a very nice local jeweler with an in-store custom/repair shop where we bought my wedding ring-- if we opt to try to get the money back, we'll definitely go there and have a new "engagement" ring custom made by them instead.

I just can't believe he was so nonchalant about losing it. And he kept saying things that were very "Don't shoot the messenger" / "our repair shop isn't permitted to speak with customers so it's my unpleasant duty to tell you" etc. You can shove that bullshit. You are the one who is on the customer-facing side, so if I'm mad, then I'm sorry but you are the one who is going to hear about it. I know it's not his specific fault but it's part of his job responsibility to take the flak when the company does irresponsible shit and makes customers very unhappy. >:|

[ladysisyphus]

As someone who's had to be the messenger for the stupidity of others, I can understand his not wanting to get yelled at, but there are just so many times the messenger can beg not to be shot until you want to shoot because of the begging.

I say that when you get the new ring, you shouldn't just slip it on like nothing happened -- you should do something else special for this ring in particular. Maybe something completely unlike the circumstances surrounding the original! I know that's a long, long way off to think right now, but once the dust settles, it can be something to look forward to.

[metanomaly]

Yeah, all of his repeated "just the messenger"isms really just made me angrier and angrier until I wanted to tell him to shut the fuck up about it. x_x He did a very bad job at making me feel any better and I'm not even sure he even said "sorry" or "we apologize" at all. Just "I hate to be the bearer of bad news" and suchlike. A profuse apology might have been nice. :/

Yeah, that's a really good idea. I think we will definitely need a new happy memory to tie to this fiasco... otherwise when I look at it I'll just think of how angry I am with them for losing the first one. :/ Thanks for the suggestion! I will present that to my husband, I'm sure he'll think it's an excellent idea too. :D

[splendidgeek]

That's horrible. I'm so sorry to hear you're going through this.