This is the way we kill HP, kill HP, kill HP...

Feb 15, 2008 14:38

So, last night, my ac adapter, officially bit the dust. It sparked and fizzled, at which point, I removed it from the wall outlet, and the computer, before lighting the entire house on fire, and hoping to preserve the rest of my computer ( Read more... )

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midget2005 February 16 2008, 23:56:20 UTC
it wasn't so much the wait on the phone that irritated me, or the fact that she didn't speak English very well. It was that she said they didn't have the part, and then yesterday morning I was told there was in fact the part. It probably would've been easier if I'd waited until the next morning. and HP outsources most of their customer service department, so no matter when I called I was still going to end up with someone who speaks English as a second language.

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midget2005 February 17 2008, 07:02:22 UTC
no, you're right. It was much easier and faster the second time, even with being transferred so many times. It made more sense to call during normal business hours, but at the same time, if I hadn't called the night before, I probably would've waited again to call them. Because I'm odd like that. However, yes, it does make more sense to call during normal business hours. And, lo in the morning, they had the part.

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skb1976 February 18 2008, 19:21:20 UTC
re: your landlord...

I thought it was a law in NYS for a landlord to give at least 2 days written notice prior to entering a rented dwelling, with an exception in case of emergency. That way, this very same thing you described doesn't happen.

Might want to look into it and suggest to your LL that you'd like notice in the future.

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midget2005 February 19 2008, 21:05:54 UTC
In our lease that we have, it says that only 24 hours notice needs to be given. Or something like that, but it's all legal and what not.
Which, to me, makes no sense, because unless you've got a lawyer with you, you're never going to understand it. ANYWAY, we've suggested that we'd like more notice, and it very seldomly happens. As it turns out, he called Jenna's phone but she was at work, so she obviously didn't get the message until after.

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