Sometimes my mad skillz even amaze me!

[mollywog]

So you wouldn't think that selling cruises and doing customer assistance would involve much more than patience and the ability to control your tone of voice... well, I'm here to tell you, it does

Comments

[toohipanna]

so...do they listen in to your calls to get the score or do they rely on the callers to answer questions or...hhmm...

[mollywog]

They do listen to our calls. The good part is, if you get your results early in the month you can slack off a bit because you know you won't get QAd again until the next month. Otherwise, you have to be mondo perfecto for the whole freaking month. I mean, I do a great job, I get kudos from customers all the time, I'm just not really good at remembering minor things like saying my name again at the end of the call. Makes me feel like a dork!