Comments | mostlynormal1: If it's not one thing, it's a flood

mostlynormal1

If it's not one thing, it's a flood

Jul 31, 2006 02:19

Yeah, you read that correctly. Today while we were at church, the toilet in our kitchen bathroom decided to overflow and run and run and run and run. Apparently it ran for hours. It flooded the powder room, the kitchen and dining room. But was it content with the first floor of the house? Oh, no. It went through the tile and hardwood and ( Read more... )

Comments 3

crevette July 31 2006, 13:17:39 UTC

Who did you have as your emergency services vendor? (Just curious. I'm a homeowner's claims supervisor)

mostlynormal1 July 31 2006, 15:31:05 UTC

USAA sent out ServPro. They were amazing. They showed up at 11:30pm. One guy explained exactly what they were going to do and walked us through the paperwork while the other guy took photos, measured the rooms, and took moisture readings in all of the drywall and hardwood floors. By 2:30am they had stripped all of the carpet and padding and the affected drywall from the ceiling and had removed the debris from the property, had treated everything with an anti-microbial solution, and had set up 7 air blowers and dehumidifiers. This morning their service rep called us to set up the follow up appt. on Wednesday morning for them to take more moisture readings. So far, I'm very impressed. Exhausted, but impressed. LOL.

crevette July 31 2006, 19:02:08 UTC

I used to work for USAA (for 7 1/2 yrs) and still have them on my house. Great company. You're in good hands with them.

(and they won't cancel you for having a claim, unlike most of the other Florida carriers out there now)