Annoyed

[mrssshhh]

Thanks to the actions of two callcentre mooks at Virgin Media, I'm now having to write a letter of complaint. Until the letter is sorted out, and even then only if they judge in my favour (which the "senior customer service agent" I spoke to this morning says is 'unlikely' because I share a flat and they don't record calls), I am £64 out of pocket

Comments

[ed_fortune]

Have chased things with "our man inside the organisation" and he's going to poke them with sharpened sticks.

As to the flatmate thing: It's irrelevant, because they ask security questions, so the burden of verification is on them, not us.

[invisible_al]

*headdesk* As I said to Ed this morning I'll chase this up. I'm really sorry about this mate, will give you a call later.