Too little too late?????

[ncsuj]

I finally got response from Dell's customer advocate, saying my concerns have reached the Resolution Expert Center within Dell, Inc. My guess it that is doesn't mean much, and they are still going to try and charge me an arm and a leg to get it corrected. We'll see........

Comments

[ncsuj]

after, but not long enough after for them to have brought it to Dell yet.

[ncsuj]

Haha, well actually none of the dell reps have found the entrieds or responded to them yet, they finally responded to my second e-mail to them.

[ncsuj]

oh no no no, I am never calling them again. Last time I talked to "Apple" in atlanta, and she was as useless as tits on a boar.

[ncsuj]

well she said she was in Atlanta....and her name WAS apple...and she definitely SOUNDED like an "Apple" from Atlanta....lol.

[d2leddy]

customer advocate, Resolution Expert Center

Christ on a cross what the hell happened to just doing it?

[ncsuj]

haha. Well he needs me to give him my serial number and express service code.

I have all ides he is going to try and sell me a replacement part.

[d2leddy]

You know, there Custumer Service used to be top notch. After reading this saga, there is no way (in hell)
That Seth or I will ever by a Dell.

[ncsuj]

well.....from what I hear...this new "customer advocate" force is supposed to be trying to clean up the image of their crappy outsourced call center support. It crawls blogs and message boards to find dell questions and complaints and heads them off. They have yet to respond to me about this post.