"People always want us to be more than 100%, but what is 100%? Here's a formula:If a b c d e f g h i j k l m n o p q r s t u v w x y z is represented as 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26, then H-A-R-D-W-O-R-K equals8+1+18+4+23+15+18+11 = 98% and K-N-O-W-L-E-D-G-E equals 11+14+15+23+12+5+4+7+5 = 96% A-T-T-I-T-U-D-E
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