Better Business Bureau, Here I Come!
Goodness.
I signed on with them almost 3 years ago. At first, their rates were a little higher than I expected. But I had a cell phone, and life was good. And who wanted to think about cancellation fees?
Fast forward 2 years..They offered me a new phone if I stayed with them, and a new (they said cheaper) phone line. I accepted. This is where the trouble starts. My new phone was all kinds of wonderful, with the exception that it constantly received text messages supposedly from Yahoo! about car offers. Oh, well..I'll just get them stopped. I went to Yahoo!, and to Sprint, and both of them told me they would stop sending me messages (except Yahoo! said that I should go to Sprint and tell them to stop allowing the behavior, just to be sure. I did. Three or four times.) I never had a day without getting those messages, for as long as I had service with Sprint. Sometimes four or more in an hour.
I then proceeded to get billed..For two full-price phone lines, and the excessive text messages that I'd been making several efforts to stop. It amounted to a total bill of $300-$330 a month, when my original bill, before the new phone, was $70-$90. I was paying four times what I'd been paying. I could, in one month, pay the cancellation fee for the new line, and be better off than continuing with the second line. Just for that month.
I instead decided to cancel my business with Sprint. I had been informed that, were I to cancel my service with Sprint, I would not be charged a cancellation fee. I was charged two cancellation fees (two lines, remember.) I called to explain that I'd been charged these fees when someone from their company said I wouldn't have to. The representative I spoke to mentioned that she did not have the authority level to resolve my request, but she did say that she would look into the text messaging fees I was recieving (probably around $150 a month for three months,) and remove that from my bill, and that she would have a manager call me. The manager never called, and, a month later, I got another bill for two cancellation fees. I called them just today, to tell someone what had been going wrong, and, in response, I was told that I had denied the option of having the text messaging fees waived, that I had been offered new offers for continuation with Sprint and had not accepted them, and that they had no reason to stop the cancellation fees. Apparently, no manager will be willing to listen to me, at this point, as their notes on my account amount to that last sentence. I had done no such thing, except for denying the new offers they had made (remember how well their "new offers" helped me in the past? I sure do.) And I can tell you the phone number, the name, and the extension of the man who set up payment options with me, telling me that, if I made the payments (which Sprint accepted,) I would not be billed for cancellation.
7 calls, 3 of which (at least) longer than an hour, lots of runaround, no business done.
I'm sure Yahoo! and Sprint are business trademarks, and that they belong to their companies.
I signed on with them almost 3 years ago. At first, their rates were a little higher than I expected. But I had a cell phone, and life was good. And who wanted to think about cancellation fees?
Fast forward 2 years..They offered me a new phone if I stayed with them, and a new (they said cheaper) phone line. I accepted. This is where the trouble starts. My new phone was all kinds of wonderful, with the exception that it constantly received text messages supposedly from Yahoo! about car offers. Oh, well..I'll just get them stopped. I went to Yahoo!, and to Sprint, and both of them told me they would stop sending me messages (except Yahoo! said that I should go to Sprint and tell them to stop allowing the behavior, just to be sure. I did. Three or four times.) I never had a day without getting those messages, for as long as I had service with Sprint. Sometimes four or more in an hour.
I then proceeded to get billed..For two full-price phone lines, and the excessive text messages that I'd been making several efforts to stop. It amounted to a total bill of $300-$330 a month, when my original bill, before the new phone, was $70-$90. I was paying four times what I'd been paying. I could, in one month, pay the cancellation fee for the new line, and be better off than continuing with the second line. Just for that month.
I instead decided to cancel my business with Sprint. I had been informed that, were I to cancel my service with Sprint, I would not be charged a cancellation fee. I was charged two cancellation fees (two lines, remember.) I called to explain that I'd been charged these fees when someone from their company said I wouldn't have to. The representative I spoke to mentioned that she did not have the authority level to resolve my request, but she did say that she would look into the text messaging fees I was recieving (probably around $150 a month for three months,) and remove that from my bill, and that she would have a manager call me. The manager never called, and, a month later, I got another bill for two cancellation fees. I called them just today, to tell someone what had been going wrong, and, in response, I was told that I had denied the option of having the text messaging fees waived, that I had been offered new offers for continuation with Sprint and had not accepted them, and that they had no reason to stop the cancellation fees. Apparently, no manager will be willing to listen to me, at this point, as their notes on my account amount to that last sentence. I had done no such thing, except for denying the new offers they had made (remember how well their "new offers" helped me in the past? I sure do.) And I can tell you the phone number, the name, and the extension of the man who set up payment options with me, telling me that, if I made the payments (which Sprint accepted,) I would not be billed for cancellation.
7 calls, 3 of which (at least) longer than an hour, lots of runaround, no business done.
I'm sure Yahoo! and Sprint are business trademarks, and that they belong to their companies.