T-Mobile, or what you get for not checking your bank statements

[nickbarnes]

To T-Mobile Customer Services, Complaint Management Team

Comments

[enlivend]

Is this one of the circumstances in which the bank has to reimburse you?

[nickbarnes]

I don't know. I find it hard to construe that the bank has done anything wrong, but maybe I need to think that through.

[emmabovary]

This is precisely why I refuse to use direct debit for anything, including cell phone, electric, gas, taxes, internet and tv invoices. Call me old fashioned, but cut a check for these services when invoiced. If the invoice is incorrect, I at least have some leverage when asking these suppliers to re-invoice me correctly.

[nickbarnes]

If I had time to write a dozen cheques every month, I'd have more than enough time to reconcile my bank statement ....

[kbj_haines]

... cliffhanger. And was the response swift?

[nickbarnes]

No response so far. Chasing it up.