dude, I do the exact same thing with the big mac everytime I eat it. We eat at McDonalds frequently because it's so close to work. Secondly, the idea of keeping a journal is a marvelous one. If you ever need some more input from retail management, I'd be more than willing to share some stories. LOVE.
You know, I seriously don't take that kind of crap from customers. Now, I'm polite and more importantly, fair: I go by policy. I understand policy means "ultimately do whatever will make the customer happy," however I possess a certain sense of ethos when it comes to waste-of-cum-scum. People in this country have too long existed smugly in the comfort of "the customer is always right." No, fucktard, not if you're a fraudulent liar. You LOSE, you get NOTHING.
When I'm in that situation I'm clear on offering a credit/exchange (which is still too kind to their sort); it's unfair to the company when a person scams them out of money and/or product. Entitlists, the lot. I'm very keen on ensuring those customers learn we are not there to bend over backward. I laugh at negative comment cards--bring it on trash-cow, bring it on dirt-duhd, because I answer to an authority with far more respect for employee effort than most and I'm not afraid of taking responsibility for my actions, unlike you, turdchop
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the customer situation is completly understood by me. for example a lady came in today and brought a receipt from april 2004 and said she called and complained and she is here to pick up her food. not only did our store manager give into that trying to be nice and please the customer but they left all of their trash behind. bastards! being nice gets you nowhere sometimes. hope all is well :)
Comments 7
-this is all i practically do
where are u working anyways nowadays?
and how have u been doing?
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When I'm in that situation I'm clear on offering a credit/exchange (which is still too kind to their sort); it's unfair to the company when a person scams them out of money and/or product. Entitlists, the lot. I'm very keen on ensuring those customers learn we are not there to bend over backward. I laugh at negative comment cards--bring it on trash-cow, bring it on dirt-duhd, because I answer to an authority with far more respect for employee effort than most and I'm not afraid of taking responsibility for my actions, unlike you, turdchop ( ... )
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