And a comcast suck!

[nikki_dichotomy]

Bonus suck for today!

First I call to change my service to save some money.

The rep tells me about a $119 deal if I switch my phone (triple play). Oh hey, good deal. I agree to switch to that. We do the dance, I go through rigamarole to authorize a transfer from AT&T, and all that jazz.

Then I have issues with service, so I call for an appointment to

Comments

[comcastcares5]

Sorry for the frustrating experience. I'd like to help on this. Please contact me, provide your account info and a link to this page if you're interested in my help.

Thanks,

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

[nikki_dichotomy]

In the age of scams and whatnot, I'm afraid I don't believe you. Not enough to email some person that I don't know with something as vital as my account number.

I did also send feedback via the comcast.net website, but no one has emailed me back yet.

"The verbal agreement was automatically cancelled by the order entry system" was how the rep put it to me. Not cool. I'm checking if that's even legal.

Considering how many people are complaining over at http://forums.comcast.net/ I also think comcast employees don't care too much about customer service. I don't blame them. I blame UPPER MANAGEMENT. People only place importance on the things that their bosses place importance on. And they will only do things for you that they feel empowered to do.

In order to get decent service, one needs to post on the comcast blog or the internet? That's not very nice.

ETA: I have posted a very detailed account of my take of things on the comcast customer service blog area.