Die, Sprint Together With Nextel, Die.
First, there was this incident last fall:
I've tried numerous times since I moved 6 months ago to
change my address, and each time I get an error message
telling me to try again in a bit. Then when I try again, I
get a message saying I can only change my address once per
day. Finally, today I tried calling "Customer Care" (I'm so
glad you care!). Your money-saving implementation of
automated conversation technology that doesn't work yet
thought I wanted to learn about Internet service, but finally
tried to transfer me to a (hopefully fully functional) human.
Then there was a thoroughly pleasant series of loud DTMF
beeps, after which my phone displayed the message "Activation
Failed" and the call ended. At least I was able to update
my billing info on the website, and my phone still seems to
work right. Oh, and I also noticed that my bill includes a
NH tax surcharge, when I haven't lived in NH in years. I
think that covers everything. To sum up, for a technology
company, it's astonishing how much you manage to fuck up your
website. For a cell phone company, though, your customer
service is exactly on par with what I expect.
I wrote the above in a complaint submitted through your website, and received an automated response chastising me for my profanity. I apologize, you rotting asswipe of a telecom company, for my profanity.
Then at some point later, I received a call on my cell phone from an 800 number, and was asked by a Sprint representative if I was enough of a dipshit to believe that her offering to look over my account and make sure I'm getting the best value was anything other than telemarketing, the lack of which is the second-largest benefit of cell phones, behind mobility. I asked to never receive such a call again. You are required both by federal regulations and good fucking business sense to oblige, but did you? Nope, because I just received the exact same call again-
AT 6:30 THIS MORNING.
Are you going out of your way to torture your customers? Is there some unsavory person in a position of power in the company who gets some perverse benefit from driving it into the ground? It may seem amazing that it's taken so long, but you've finally managed to overcome even my notable patience, and cynicism about finding any better option, and I'm dropping Sprint service at my earliest convenience, and urging anyone else who reads this to do the same.