Rose appears to be trapped in Birmingham New Street train station. One of these situations where having a car would probably come in handy. Hopefully her stepmother may be springing to the rescue
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Ordinarily if there's been a cock-up with the trains such that you're stood at New ST with no ongoing connection the staff at the customer service desk (by the gates from the concourse onto the overplatform corridor) arrange taxis to get people home.
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