That Totally Sucks Ray...They Had Better Get Their Shit Together And Start Kissing Your Ass Over This Whole Ordeal...Id Definetly Write/Call Corporate And Keep My Own Papertrail, Starting With This Post!!!
That sucks Ray - but there is hope. Go over to http://consumerist.com/ and start reading a little. If anything, send the letter to their "tips@" line... you'd be amazed what they can help you get done.
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I just sent a copy of this blog to that address on the site..I'll keep you posted
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