JT Fan Club Woes / A Lesson in Email Support

Apr 14, 2007 15:51

I've been meaning to post my frustrations with the fan club for awhile, and now I finally have time to post ( Read more... )

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timberho April 15 2007, 00:53:11 UTC
I am concerned that there would be issues in returning my shirt and getting the amount refunded to my JT discount code.

Yeah, I ordered the hoodie sweatshirt on the website with my coupon. This was before they changed the picture and put the word "ladies" in the description. When I got it, it looked like it could fit my niece (who is 4). So I emailed them and they said I could return it and then they would reset my coupon code. So three weeks ago, I sent my sweatshirt back to them and have yet to receive my refund. When I emailed them they said it would take 4-6 weeks for my return to process. So it's a waiting game for me right now.

I've heard several people had problems with with fanclub presale code. Some people had to buy another fan club membership during the presale in order to get the tickets. At least the fan club was willing to refund the membership amount to her.

I don't know why but for some reason all the fan clubs are screwed up in general.

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