I was personally screwed by them (they overbooked and there were, literally, over 20 people ahead of me still waiting for trucks the day I was supposed to pick mine up) and know of at least 3 other people who were screwed by them. Sounds like I now know a 4th.
We use Penzke now when we need to rent a truck. It means a trip into Sioux City from here, but it's worth it.
The story is similar- confirmed reservation but they called this morning (the reservation was for tomorrow) to say that they didn't ahve anything and we would have to travel out of town to get a truck. I googled for u-haul's customer service department, and instead found several blogs devoted to bitching about u-haul. Actually, there is apparently a Penske in town, as we reserved truck with them. However, I'm canceling the reservation because budget has a cheaper truck for us with a better drop-off spot.
Comments 2
We use Penzke now when we need to rent a truck. It means a trip into Sioux City from here, but it's worth it.
Reply
u-haul's customer service department, and instead found several blogs devoted to bitching about u-haul.
Actually, there is apparently a Penske in town, as we reserved truck with them. However, I'm canceling the reservation because budget has a cheaper truck for us with a better drop-off spot.
Reply
Leave a comment