Power to the people part 2

[phanalance]

This was my response, not too bad though I'm sure the DM swept it under the run like he does with all the complaints he gets. Oh well my job is done =_) I do feel good that I did step up and say something. The store had been severly lax in any customer service from management, it was a joke actually. So sometimes it's good to write letters, you

Comments

[bright_feather]

At least they responed even though it appears to be a generic response that was probably the same to everyone who wrote to them. I liked your initial letter to them. I can't believe they closed the doors at 9:30!! That's just plain stupid. Obviously they had no idea of the public excitement about this book which is very odd since they ARE a book store and should know the popularity of the books.

[phanalance]

Thanks, yeah I was a bit shocked as well. There had to be about 1,500 people in the parking lot. Now if we had been able to come in can you imagine what kind of sales they would have had? They could have been set for the rest of the year, no lie!!! OH well that's their loss and I had to say something about it. =)