Mad at AAFES
I wrote to the Army-Air Force Exchange Service's representatives today to let them know I'm a bit upset with the epic customer service fail that was my attempt to order a digital picture frame through them two weeks ago.
I ordered a digital photo frame, Catalog #K801P, through the Exchange Online Catalog Dec. 14. I attempted to contact customer service representatives via e-mail twice in the ensuing weeks, once on or about Dec. 21 to inquire as to the status of the shipment and again on Dec. 27 to ask that the shipment be canceled.
I spoke with a customer service representative earlier today (Dec. 29) to again inquire as to the status of the order. She informed me that it was scheduled to be shipped today, a full 15 days after I had ordered the item and well past when I had hoped to receive the item, which was to be a Christmas present to my wife.
I can certainly understand and forgive delays, but I absolutely cannot forgive the apparent lack of concern on AAFES' part to respond to my queries about the status of my order. I asked the customer service representative to cancel the order, and I will not place any further orders through the Exchange Online Catalog. Further, I will advise my friends and co-workers to avoid the Exchange Online Catalog as well due to my poor experience with your site.
There's really no excuse not to return your customers' phone calls, e-mails, etc., unless you want them to take their business elsewhere.
I ordered a digital photo frame, Catalog #K801P, through the Exchange Online Catalog Dec. 14. I attempted to contact customer service representatives via e-mail twice in the ensuing weeks, once on or about Dec. 21 to inquire as to the status of the shipment and again on Dec. 27 to ask that the shipment be canceled.
I spoke with a customer service representative earlier today (Dec. 29) to again inquire as to the status of the order. She informed me that it was scheduled to be shipped today, a full 15 days after I had ordered the item and well past when I had hoped to receive the item, which was to be a Christmas present to my wife.
I can certainly understand and forgive delays, but I absolutely cannot forgive the apparent lack of concern on AAFES' part to respond to my queries about the status of my order. I asked the customer service representative to cancel the order, and I will not place any further orders through the Exchange Online Catalog. Further, I will advise my friends and co-workers to avoid the Exchange Online Catalog as well due to my poor experience with your site.
There's really no excuse not to return your customers' phone calls, e-mails, etc., unless you want them to take their business elsewhere.