Okay so I need to post this. Cause it's aggrovating that Blizzard can be so ignorant.
In any case, feel free to post in your LJs, or tell your friends. Because bad press is the best way to get back at them.
Thanks.
I read this today on the guild forum for the guild I'm in, on WoW. I was shocked, and dismayed.
Just a heads up to everyone, I got this email today from a GM of a GLBT friendly guild on Shadow Moon.
Quote:
Spectrum Sender's Name: Shimmre (Shadow Moon server)
Sender's Email: PrismaticEcho@hotmail.com
Message: I just thought you might like to see this! I own the glbt friendly guild on Shadow Moon (
http://guilduniverse.com/oz), and I was recently reported for recruiting in general chat for a glbt friendly guild! I was appalled to see that Blizzard is NOT glbt friendly! Below are the emails that followed my warning. . . start at the bottom and read up.
I have reported this incident to the ACLU, along with copies of these emails, and requested their legal assistance with this matter. Furthermore, I will no longer be renewing my account with World of Warcraft, due to your lack of support for a glbt friendly environment. It seems to be ok for general chat to be flooded with, "That\'s so gay!" and "I just got ganked! What a fag!", yet advertising for a glbt friendly environment where we don\'t have to deal with such language is deemed "inappropriate". Hopefully you\'ll be hearing from my ACLU appointed attourny soon.
~
Cordially,
Sara Andrews
From:
To:
Subject: World of Warcraft - Account Issue
Date: Sun, 15 Jan 2006 21:39:10 -0800
Hello,
Thank you for taking the time to write in. While I respect your position and understand your perspective in this matter, please keep in mind, that according to our Terms of Use (
http://www.worldofwarcraft.com/legal/termsofuse.html), you may not:
(i) Transmit or post any content or language which, in the sole and absolute discretion of Blizzard Entertainment, is deemed to be offensive, including without limitation content or language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, sexually explicit, or racially, ethnically or otherwise objectionable, nor may you use a misspelling or an alternative spelling to circumvent the content and language restrictions listed above;
Please remember that it is up to our sole and absolute discretion whether or not to allow certain types of language in the game. While some language in and of itself may not be offensive, it may incite certain responses in other players that will allow for discussion that we feel has no place in our game. As such, I am afraid that I am unable to reduce, reverse or otherwise amend our previous decision.
Thank you again for your time and consideration in this issue.
Regards,
Stawl
Senior Account Administration
Blizzard Entertainment
http://www.worldofwarcraft.com -----Original Message-----
From: prismaticecho@hotmail.com sara andrews
To: wowaccountadmin@blizzard.com
Sent: 1/14/2006 7:18:56 PM
Subject: ATTENTION MANAGER!!!
I have been advised to contact the ACLU on this matter if this action is not
reversed on my account, as I have clearly NOT violated the Terms of Use as
they are stated. The terms CLEARLY state:
Offense: Harassment - Sexual Orientation
This category includes both clear and masked language which:
"Insultingly" refers to any aspect of sexual orientation pertaining to
themselves or other players.
Again, I said:
1/12/2006 8:50 (GMT) Shimmre General - Stormwind City
"OZ is recruiting all levels, but especially 50-60s! We are working on our
Onyxia Chains and will be doing UBRS and hopefully Onyxia soon! We are not
"glbt only", but we are "glbt friendly"!
http://guilduniverse.com/oz"
That is in NO way violating the Terms of Use, as I have not insulting
refered to sexual orientation. I was obviously reported by someone who has
a problems with homosexuals. I certainly hope that Blizzard doesn\'t promote
this type of bigotry, yet it appears that you do as you don\'t seem to be
reading what I\'ve said OR your own policy. I would like a phone number
where someone can be reached, so that I can discuss this matter in person.
My next step will be to contact the ACLU and have them assist me with this
situation.
~
Cordially,
Sara E Andrews
>From:
>To:
>Subject: World of Warcraft - Account Issue
>Date: Sat, 14 Jan 2006 17:38:07 -0800
>
>Greetings Sara,
>
>Thank you again for your follow up e-mails regarding this issue. We have
>reviewed this case and have determined that advertising for a guild based
>on Sexual Orientation is not appropriate for the World of Warcraft. As
>such, any further violations will affect your account as described in our
>"Penalty Volcano" located at:
>
http://www.blizzard.com/support/wowgm/?id=agm01714p.
>
>We thank you for your time and anticipated cooperation with our position.
>Please feel free to contact us again should you have any further questions
>or concerns.
>
>
>Regards,
>Karliss
>Account Administration
>Blizzard Entertainment
>
>
>
>-----Original Message-----
>From: prismaticecho@hotmail.com sara andrews
>To: wowaccountadmin@blizzard.com
>Sent: 1/13/2006 9:50:08 PM
>Subject: RE: World of Warcraft - Account Issue - ATTENTION SUPERVISOR
>
>Yes, but I willl continue to advertise for my glbt friendly guild because
>it\'s NOT against the policy. . . and if I get reported again by some bigot
>that doesn\'t like seeing a glbt friendly guild advertised, and I get my
>account suspend. . . we\'ll have SERIOUS problems. Therefore, I need to be
>assured that this will not happen. . . so that I can reassure my guildmates
>that they will not be in trouble for recruiting for my glbt friendly guild.
>I refuse to recruit any other way, because there are WAY too many people on
>WoW that use REAL anti-gay terms and I do not want those people in my
>guild.
> If we cannot settle this via email, I would like a phone number so that
>I
>can speak to someone in person. Thank you.
>
>~
>Sara Andrews
>
>
> >From:
> >To:
> >Subject: World of Warcraft - Account Issue
> >Date: Fri, 13 Jan 2006 21:43:00 -0800
> >
> >Greetings Sara,
> >
> >Thank you for your follow up e-mail regarding the warning issued to your
> >account. While we appreciate and understand your point of view, we do
>feel
> >that the advertisement of a "glbt friendly" guild is very likely to
>result
> >in harassment for players that may not have existed otherwise.
> >
> >If you will look at our policy, you will notice the suggested penalty for
> >violating the Sexual Orientation Harassment Policy is to "be temporarily
> >suspended from the game." However, as there was clearly no malicious
> >intent on your part, this penalty was reduced to a warning. As
>previously
> >communicated, a warning on an account has very few, if any, long-term
> >repercussions.
> >
> >Thank you for your time and patience in this matter.
> >
> >
> >
> >Regards,
> >Karliss
> >Account Administration
> >Blizzard Entertainment
> >
> >
> >
> >-----Original Message-----
> >From: prismaticecho@hotmail.com sara andrews
> >To: wowaccountadmin@blizzard.com
> >Sent: 1/12/2006 7:23:22 PM
> >Subject: RE: World of Warcraft - Account Issue
> >
> >The offense reads: This category includes both clear and masked language
> >which: INSULTINGLY
> >refers to any aspect of sexual orientation. . .
> >
> >Yes, GLBT is a known abbreviation for gay lesbian bisexual transgendered,
> >but I am NOT refering to GLBT in an insulting manor. The offense states
> >that you cannot use language that refers to sexual orientation
>INSULTINGLY!
> >It does NOT state anywhere that you cannot refer to sexual orientation
> >period. We do mention that we are GLBT FRIENDLY, which is NOT against the
> >rules and regulations because we are not insulting anyone for their
>sexual
> >orientation.
> >
> >I suggest that someone speak with a manager or someone with authority
>about
> >this matter, because this situation can and will be taken before a court
>of
> >law. My guild members are now afraid to recruit because of YOUR
> >misunderstanding of the offense which you\'ve given. If you can show me
> >where it says that we can\'t mention sexual orientation at ALL (not just
> >"insultingly"), I will agree to this offense. Until then, I would like
>the
> >situation handled properly and a reply when this is done.
> >
> >~
> >Sara E Andrews
> >
> >
> > >From:
> > >To:
> > >Subject: World of Warcraft - Account Issue
> > >Date: Thu, 12 Jan 2006 17:26:06 -0800
> > >
> > >Hello,
> > >
> > >Thank you for taking the time to contact us regarding the World of
> >Warcraft
> > >account you are using. We appreciate and understand your point of view,
> >yet
> > >have to reiterate that all players participating in the World of
>Warcraft
> > >environment are required to adhere to the Terms of Use
> > >(
http://www.worldofwarcraft.com/legal/termsofuse.html) at all times.
> > >
> > >Account Name: PRISMATICECHO1
> > >Realm: Shadow Moon
> > >Offense: Harassment Policy Violation - Sexual Orientation
> > >Details (Note - Times are listed in Greenwich Mean Time, GMT):
> > >1/12/2006 8:50 (GMT) Shimmre General - Stormwind City "OZ is recruiting
> >all
> > >levels, but especially 50-60s! We are working on our Onyxia Chains and
> >will
> > >be doing UBRS and hopefully Onyxia soon! We are not "glbt only", but we
> >are
> > >"glbt friendly"!
http://guilduniverse.com/oz"
> > >
> > >GBLT is a known abbreviation for Gay Bi Lesbian Transsexual.
> > >
> > >With regards to the above account action, please review the World of
> > >Warcraft Harassment Policy at
> > >
http://www.blizzard.com/support/wowgm/?id=agm01719p. As you can see
>from
> > >the above information, using such language falls into the Sexual
> > >Orientation category. You will also notice that the suggested penalty
> >for
> > >such actions is to "Be temporarily suspended from the game"; however,
>you
> > >were given a warning. Receiving a warning is nothing more than an
> > >education in policy for minor issues and a tool our in-game support
>team
> > >uses to track player behavior. While it is not a good idea to ignore a
> > >warning and continue the inappropriate action(s), warnings on an
>account
> > >have very few, if any, long-term repercussions.
> > >
> > >We apologize for any inconvenience this may have caused and hope this
>has
> > >resolved any concerns you may have had. Please let us know if we can be
> >of
> > >further assistance to you.
> > >
> > >Thank you for your time and patience in this matter.
> > >
> > >Regards,
> > >
> > >Gorido
> > >Account Administration
> > >Blizzard Entertainment
> > >www.worldofwarcraft.com
> > >
> > >
> > >-----Original Message-----
> > >From: prismaticecho@hotmail.com sara andrews
> > >To: wowaccountadmin@blizzard.com
> > >Sent: 1/12/2006 3:45:35 AM
> > >Subject: RE: World of Warcraft - Account Action Notification
> > >
> > >I\'m sorry, but what was my offense here? My email stated that I
>violated
> > >this policy:
> > >
> > >Offense: Harassment - Sexual Orientation
> > >This category includes both clear and masked language which:
>Insultingly
> > >refers to any aspect of sexual orientation pertaining to themselves or
> > >other
> > >players
> > >
> > >I beg to differ. My guild recruitment message states:
> > >
> > >"OZ is recruiting all levels, but especially 50-60s! We are working on
> >our
> > >Onyxia Chains and will be doing UBRS and hopefully Onyxia soon! We are
> >not
> > >"glbt only", but we are "glbt friendly"!
http://guilduniverse.com/oz"
> > >
> > >As you can clearly see, I\'m not "insultingly refering" to any aspect of
> > >sexual orientation. I\'m WELCOMING anyone and everyone to join my guild,
> > >REGARDLESS of sexual orientation. My guild is glbt (gay les bi trans)
> > >FRIENDLY! It is a place where glbt members can come without being
> >harassed
> > >or insulted for their sexual orientation with phrases that are used ALL
> >too
> > >often, such as "That\'s so gay" and "That horde just ganked me! What a
> > >fag!".
> > > I also state that we are "NOT GLBT ONLY", but we "ARE GLBT
>FRIENDLY".
> >.
> > >.
> > >meaning that we do not exclude those who are heterosexual. We simply
> > >insist
> > >that everyone who joins be friendly to everyone else, and keep
>prejudice
> > >talk (which happens all too much in Azeroth) OUT of our guild. How is
> >that
> > >insulting? I believe there has been a HUGE mistake! Whoever reported
>me
> >is
> > >the one that is apparently the one with the harrassing issue towards
> >people
> > >of a different sexual orientation. They\'re the people who you should
>be
> > >giving a warning to. I would like to be notified when this mistake has
> > >been
> > >resolved.
> > >
> > >Thank you,
> > >Sara E Andrews
> > >
> > >
> > > >From:
> > > >To:
> > > >Subject: World of Warcraft - Account Action Notification
> > > >Date: Thu, 12 Jan 2006 02:46:44 -0800
> > > >
> > > >Greetings Sara,
> > > >
> > > >Account Name: PRISMATICECHO1
> > > >Realm: Shadow Moon
> > > >Character Name: Shimmre
> > > >
> > > >Account Action: Warning
> > > >
> > > >Offense: Harassment - Sexual Orientation
> > > >This category includes both clear and masked language which:
> > > >.. Insultingly refers to any aspect of sexual orientation pertaining
>to
> > > >themselves or other players
> > > >
> > > >
> > > >Details (Note - Times are listed in Greenwich Mean Time, GMT):
> > > >1/12/2006 8:50 (GMT) Shimmre General - Stormwind City "OZ is
>recruiting
> > >all
> > > >levels, but especially 50-60s! We are working on our Onyxia Chains
>and
> > >will
> > > >be doing UBRS and hopefully Onyxia soon! We are not "glbt only", but
>we
> > >are
> > > >"glbt friendly"!
http://guilduniverse.com/oz"
> > > >
> > > >The actions detailed above have been deemed inappropriate for the
>World
> > >of
> > > >Warcraft by the In-Game Support staff of Blizzard Entertainment. For
> > > >further information, please view the World of Warcraft Policies and
> >Terms
> > > >of Use Agreement:
>(
http://www.blizzard.com/support/wowgm/?id=agm01712p)
> > >and
> > > >().
> > > >
> > > >For any concerns or disputes on this matter, please E-Mail
> > > >WoWAccountAdmin@Blizzard.com mailto:WoWAccountAdmin@Blizzard.com and
> >our
> > > >Account Administration team will be happy to assist you.
> > > >
> > > >Be aware that additional inappropriate actions may result in further
> > > >disciplinary action, leading up to or including account closure. We
> >thank
> > > >you in advance for respecting our position.
> > > >
> > > >
> > > >If you have any concerns, praise or feedback please e-mail us at
> > > >wowgmfeedback-us@blizzard.com.
> > > >
> > > >Thank you for playing. May your blade never dull and your adventure
> >never
> > > >fade.
> > > >
> > > >Regards,
> > > >
> > > >Tirauka
> > > >Game Master
> > > >Blizzard Entertainment
> > > >www.worldofwarcraft.com
> > > >
> > > >
> > > >
> > > >Customer satisfaction is a top priority here at Blizzard
>Entertainment,
> > >and
> > > >we would like your feedback on the level of service you have
>received.
> > > >Please feel free to provide such feedback at the following web
>address:
> > >
> >
> >
http://www.blizzard.com/support/?id=eSurvey000&i=477&d=1/12/2006%202:41:53%20AM&t=PRISMATICECHO@HOTMAIL.COM