are you still actually unable to use the product? if so, are you trying to get the rebate refund, or just trying to get the UPC information to return it? it smacks more of incompetance than fraud, but awfully convoluted either way. i hope the person you reached can sort it out.
ick. that happened to me once, the key code being used. But i just called customer support(This was EA games) and they just issued me a new one.
Similarly my brother bought burning crusade, and doesn't need the discs, just the key code. I was debating exchanging the game, and getting a new one for myself. Which would cause the same problem for whoever boughtthe game i re turned.
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I bought my external hard drive on Black Friday, and only *now* am I receiving word that the check is being printed and shipped.
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But yeah, it's shitty of them to jerk you around like that. I'm glad someone was thoughtful enough to help you.
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Similarly my brother bought burning crusade, and doesn't need the discs, just the key code. I was debating exchanging the game, and getting a new one for myself. Which would cause the same problem for whoever boughtthe game i re turned.
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