Paypal Disputes - Check Your Deadlines
Mod Post: Paypal Dispute Edition
Good day, citizens! It has recently come to our attention that a large amount of members are involved in transactions that will not be completed before Paypal’s 45-day dispute limit is up. As per our community rules, that’s not acceptable. It allows the buyer absolutely no recourse in the event there are any issues with the transaction, and while the vast majority of community transactions run smoothly, the risk is unacceptable.
For your convenience:
"THE 35-DAY RULE
If your buyer does not receive their item within 35 days of payment and especially if you are difficult to contact, a paypal dispute will be opened. Sellers- keep receipts and other proof of shipment (if possible) in case a buyer becomes suspicious and/or dispute is opened or if you need to prove a package was 'lost.'"
The community recommends 35 days as a buffer for Paypal’s 45-day limit to file a dispute. Disputes, contrary to what some people fear, do not automatically ask Paypal to take money away from the seller to issue refunds. They simply open up a line of communication between buyer and seller to work out a way to satisfactorily complete the transaction. For more information, please read below for Paypal’s full explanation on disputes and how to access the information in your own Paypal account.
Specifically, members who have pre-orders with donny9 for MPC plush that he was supposed to receive in June (Deerling, Mienfoo, Deino, Roggengola, Fraxure, or Garbador) should check the date they sent payment because many buyers have realized that they are literally at the 45-day mark. The shipment of MPCs was delayed, yet payments were still taken and/or not refunded, resulting in non-compliance with the community’s Paypal dispute policy.
donny9 was specifically told before that he could not take payments without providing the items or proof of shipment within that time frame, yet it occurred anyway, and unfortunately the moderators are only just now finding out about it. We are currently in talks with him about ongoing rule-breaking situations and need the disputes open as a precaution. We predict he will refund everyone promptly without issue, but the disputes need to be opened just in case so there is 0% chance of any incidents.
We are still in the process of determining how many rules he has been breaking over an extended period of time; while we are uncertain of where the situation will lead, we predict and hope he will be compliant and attempt to correct the numerous issues of which this is merely one. He has advised us that he will not be back online until the time limit has potentially elapsed for many of the transactions, so please open disputes while the option is still available and close them once a refund is issued.
Additionally, any members involved in current or future so-called “group buys” or Banpresto pre-orders with him will be informed shortly of the ongoing problems and how we are working to resolve them.
This announcement is not isolated to this one incident, and we encourage everyone to stay on top of when their dispute time limit is up. Make sure to maintain communication with your buyers and sellers, and attempt to reach out before the deadline approaches. Paypal disputes should not be closed if the seller merely tells you when they intend on shipping the item(s) in question, but rather when you either receive the item or they can provide proof that they have already shipped it out.
We are currently working on creating an in-depth guide to all things Paypal-related, but in the interim, please do not hesitate to ask any questions you may have. All the moderators will work very hard to respond as quickly as possible.
Good day, citizens! It has recently come to our attention that a large amount of members are involved in transactions that will not be completed before Paypal’s 45-day dispute limit is up. As per our community rules, that’s not acceptable. It allows the buyer absolutely no recourse in the event there are any issues with the transaction, and while the vast majority of community transactions run smoothly, the risk is unacceptable.
For your convenience:
"THE 35-DAY RULE
If your buyer does not receive their item within 35 days of payment and especially if you are difficult to contact, a paypal dispute will be opened. Sellers- keep receipts and other proof of shipment (if possible) in case a buyer becomes suspicious and/or dispute is opened or if you need to prove a package was 'lost.'"
The community recommends 35 days as a buffer for Paypal’s 45-day limit to file a dispute. Disputes, contrary to what some people fear, do not automatically ask Paypal to take money away from the seller to issue refunds. They simply open up a line of communication between buyer and seller to work out a way to satisfactorily complete the transaction. For more information, please read below for Paypal’s full explanation on disputes and how to access the information in your own Paypal account.
Specifically, members who have pre-orders with donny9 for MPC plush that he was supposed to receive in June (Deerling, Mienfoo, Deino, Roggengola, Fraxure, or Garbador) should check the date they sent payment because many buyers have realized that they are literally at the 45-day mark. The shipment of MPCs was delayed, yet payments were still taken and/or not refunded, resulting in non-compliance with the community’s Paypal dispute policy.
donny9 was specifically told before that he could not take payments without providing the items or proof of shipment within that time frame, yet it occurred anyway, and unfortunately the moderators are only just now finding out about it. We are currently in talks with him about ongoing rule-breaking situations and need the disputes open as a precaution. We predict he will refund everyone promptly without issue, but the disputes need to be opened just in case so there is 0% chance of any incidents.
We are still in the process of determining how many rules he has been breaking over an extended period of time; while we are uncertain of where the situation will lead, we predict and hope he will be compliant and attempt to correct the numerous issues of which this is merely one. He has advised us that he will not be back online until the time limit has potentially elapsed for many of the transactions, so please open disputes while the option is still available and close them once a refund is issued.
Additionally, any members involved in current or future so-called “group buys” or Banpresto pre-orders with him will be informed shortly of the ongoing problems and how we are working to resolve them.
This announcement is not isolated to this one incident, and we encourage everyone to stay on top of when their dispute time limit is up. Make sure to maintain communication with your buyers and sellers, and attempt to reach out before the deadline approaches. Paypal disputes should not be closed if the seller merely tells you when they intend on shipping the item(s) in question, but rather when you either receive the item or they can provide proof that they have already shipped it out.
We are currently working on creating an in-depth guide to all things Paypal-related, but in the interim, please do not hesitate to ask any questions you may have. All the moderators will work very hard to respond as quickly as possible.