IT Job at WUSTL ($59 to 79K a year)
https://www.wustlcareers.com
Look under Danforth Campus openings.
Wash U has *awesome* benefits.
Campus Danforth Campus
Advertised Title Manager/Desktop Support
Requisition Number 080438
Department 000209 - Computing Fac - Communications
School/Administration Central Fiscal Unit
Job Location West Campus
Job Category Management
Job Type Regular, full-time
Average number of hours per week 37.5
Flexible Hours No Response
Pay Frequency Monthly
Recruiting Salary Range $4979.00-$6597.50
Salary Type Monthly
Source of Position Funding No Response
Required Qualifications Special Requirements:
·Must have strong analysis and problem solving skills.
·Must posses strong technical background and aptitude to allow understanding, coordination, execution and documentation of technology solutions for desktop and server functions
·Excellent time management, resource planning skills and sound judgment a must for seeing projects through to completion.
·Must be able to use common sense in determining priorities.
·Ability to adjust to abrupt changes in priorities and strategy is essential.
·Good people skills required for working with internal and external contacts a must.
·Must be flexible and willing to work extended hours as necessary and must recognize the need to do so.
Minimum Requirements:
·Experience managing Help Desk, PC or Technical support areas
·Undergraduate degree or equivalent experience required.
·Certifications or equivalent experience: Microsoft Certified Desktop Support Technician or Microsoft Certified Systems. Engineer or Microsoft Systems Management Server Certification
·Excellent verbal and written communications skills to effectively present new ideas/concepts.
·Strong experience in developing relationships and working with all levels in an organization.
·Demonstrated proactive and solution-oriented problem solving skills. Strong customer focus, responsive to needs.
·Must be able to conduct oneself in a professional manner
·Excellent organizational and communication skills both verbal and written.
·Demonstrated ability to develop expertise with new technology in a short time-frame
Preferred Qualifications ·Master's degree preferred.
·Experience with Unix-based and Mac-based system architectures
Job Description The Manager/Desktop Support manages a group of technicians (PCSS) responsible for technical support of 1000+ computer users (including all levels of management) throughout Washington University.
Responsibilities of the group include responding to trouble calls, assisting in recommendations and acquisition of hardware and software, PC/Server configuration and deployment, software deployment, desktop management, operating system updates and security updates.
This person in the position participates in planning of deployment methodology, conducts test pilots, and completes system documentation.
Primary Duties and Responsibilities:
· Develops, tests, and deploys software distribution packages, operating system updates, and security updates
· Evaluates and determines deployment methodology and conducts test pilots.
· Develops and maintains system documentation and deployment procedures.
· Develops managed desktop implementation strategy, collaborates with coworkers to determine policies to implement and maintains policy documentation.
· Ensures responses to technical support issues, working within standard operating procedures and policies.
· Returns calls from users promptly and responds to user inquiries with appropriate level of urgency
· Works with management to develop and documented SLAs.
· Follows up on all questions, problems, or suggestions from users.
· Documents problems and corrective procedures.
· Recommends enhancements to standard operating procedures and policies based on experience.
· Interacts with other technology groups to identify and correct problems.
· Uses team and project meetings to keep the team fully aware of managed desktop environment and package deployments and to support a team environment of continuous feedback and idea sharing.
Special Instructions to Applicants
Required Applicant Documents Resume
Optional Applicant Documents Cover Letter
Job Open Date 09-10-2007
Job Close Date Open Until Filled
Look under Danforth Campus openings.
Wash U has *awesome* benefits.
Campus Danforth Campus
Advertised Title Manager/Desktop Support
Requisition Number 080438
Department 000209 - Computing Fac - Communications
School/Administration Central Fiscal Unit
Job Location West Campus
Job Category Management
Job Type Regular, full-time
Average number of hours per week 37.5
Flexible Hours No Response
Pay Frequency Monthly
Recruiting Salary Range $4979.00-$6597.50
Salary Type Monthly
Source of Position Funding No Response
Required Qualifications Special Requirements:
·Must have strong analysis and problem solving skills.
·Must posses strong technical background and aptitude to allow understanding, coordination, execution and documentation of technology solutions for desktop and server functions
·Excellent time management, resource planning skills and sound judgment a must for seeing projects through to completion.
·Must be able to use common sense in determining priorities.
·Ability to adjust to abrupt changes in priorities and strategy is essential.
·Good people skills required for working with internal and external contacts a must.
·Must be flexible and willing to work extended hours as necessary and must recognize the need to do so.
Minimum Requirements:
·Experience managing Help Desk, PC or Technical support areas
·Undergraduate degree or equivalent experience required.
·Certifications or equivalent experience: Microsoft Certified Desktop Support Technician or Microsoft Certified Systems. Engineer or Microsoft Systems Management Server Certification
·Excellent verbal and written communications skills to effectively present new ideas/concepts.
·Strong experience in developing relationships and working with all levels in an organization.
·Demonstrated proactive and solution-oriented problem solving skills. Strong customer focus, responsive to needs.
·Must be able to conduct oneself in a professional manner
·Excellent organizational and communication skills both verbal and written.
·Demonstrated ability to develop expertise with new technology in a short time-frame
Preferred Qualifications ·Master's degree preferred.
·Experience with Unix-based and Mac-based system architectures
Job Description The Manager/Desktop Support manages a group of technicians (PCSS) responsible for technical support of 1000+ computer users (including all levels of management) throughout Washington University.
Responsibilities of the group include responding to trouble calls, assisting in recommendations and acquisition of hardware and software, PC/Server configuration and deployment, software deployment, desktop management, operating system updates and security updates.
This person in the position participates in planning of deployment methodology, conducts test pilots, and completes system documentation.
Primary Duties and Responsibilities:
· Develops, tests, and deploys software distribution packages, operating system updates, and security updates
· Evaluates and determines deployment methodology and conducts test pilots.
· Develops and maintains system documentation and deployment procedures.
· Develops managed desktop implementation strategy, collaborates with coworkers to determine policies to implement and maintains policy documentation.
· Ensures responses to technical support issues, working within standard operating procedures and policies.
· Returns calls from users promptly and responds to user inquiries with appropriate level of urgency
· Works with management to develop and documented SLAs.
· Follows up on all questions, problems, or suggestions from users.
· Documents problems and corrective procedures.
· Recommends enhancements to standard operating procedures and policies based on experience.
· Interacts with other technology groups to identify and correct problems.
· Uses team and project meetings to keep the team fully aware of managed desktop environment and package deployments and to support a team environment of continuous feedback and idea sharing.
Special Instructions to Applicants
Required Applicant Documents Resume
Optional Applicant Documents Cover Letter
Job Open Date 09-10-2007
Job Close Date Open Until Filled