Amen to that! Direct emails/phone calls is the only way we get ANYTHING done in a timely fashion by IT here at the U! If I had to forgoe that it would take them a week to get my printer back up and running when I am under grant deadlines.......yikes!
The days when you could just wander down the hall to mention a problem to somebody are long gone, lost in the vast maze of individual systems on every desk.
Once saw an article about a study showing that a company generally needed one support person for every ten to fifteen PCs they had.
Most companies, though, aren't willing to pay for more than one support person per fifty to one hundred PCs they have, hence the need to tightly control access to said support person to ensure that the support person has a chance to actually accomplish some support for someone once in a while.
Re: Taco Soup - eakahler (someone you know whose is on the other side now).
Comments 4
I love the "direct emails may not be answered in a timely manner" - my company would riot if we tried something like that.
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The days when you could just wander down the hall to mention a problem to somebody are long gone, lost in the vast maze of individual systems on every desk.
Once saw an article about a study showing that a company generally needed one support person for every ten to fifteen PCs they had.
Most companies, though, aren't willing to pay for more than one support person per fifty to one hundred PCs they have, hence the need to tightly control access to said support person to ensure that the support person has a chance to actually accomplish some support for someone once in a while.
Re: Taco Soup - eakahler (someone you know whose is on the other side now).
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Reply
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