I agree with suryastra. I've worked a handful of call center jobs myself, and honestly... no one expects you to get your handle time to be perfect within your first month, I'd say. answer the questions that you know (and don't say that you don't know anything, you end up taking in a lot more during training than you realise), and for what you don't know... just apologize politely, say that you're going to verify for them, ask if it's okay to place them on hold, and ask the supervisor, or whoever it is that's helping out the newbies. Eventually, you'll know all the information (or at least, know where to get all the information) just from having to do it on a regular basis, whether you want to learn it or not.
So yeah, don't worry about it!
Oh, and as a last note... DON'T get nervous. If you don't know something, no matter what the customer on the other end is telling you, it's fine. Your new, you're not expected to know everything. :)
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So yeah, don't worry about it!
Oh, and as a last note... DON'T get nervous. If you don't know something, no matter what the customer on the other end is telling you, it's fine. Your new, you're not expected to know everything. :)
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