Авторизация вашей карты при аренде автомобиля - негативный опыт в Литве

May 23, 2013 16:00

В свое время я много рассказывал о том, как правильно брать машину в прокат за рубежом, см. " Как брать в прокат машину и решать любые проблемы?". Но от форс-мажорных обстоятельств не застрахован никто. На днях прочитал пост у Саши Чебана на тему того, что итальянские прокатчики в нарушение договора сняли с его карты аж 1500 евро депозита при ( Read more... )

Литва, СОВЕТЫ, Мысли вслух, ЖЛОБОТУПИЗМ

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deposit fortuna_rent May 23 2013, 17:08:09 UTC
Dear Mr Alexandr Lapshin,

Security deposit is usually released within 14 bank working days automatically (This is stated in the Rental Agreement, p.5) and usually it takes a few days more to reach your account.
You reterned a car on the 06 of May so the deposit will be refunded in full ( reverse operation) on 24 of May. It will be not a transfer, just cancellation (reverse operation). Please check it with your bank in a few days. Do not worry please.

Sorry, for inconvenience.

Sincerely,
Nerijus Dirda
Sales manager
+370 685 27939

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Re: deposit puerrtto May 23 2013, 17:21:13 UTC
Dear Nerijus,
Thank you for you quick reply!

However, I just can't find out why I was charged 1700 litas? As a rule rental companies authorize an amount, not charge. I've rented cars in 50 (fifty) different countries, but such a unprofessional stuff is
unbelievable.

1. Because of this unclear charge, Mastercard charged me a comission of almost 2% of 1700 litas for transaction from litas into US dollars.
It means that I lost for nothing almost 11 euros. And I will have to pay one more commission of 2% when you will refund me because of that. In a total I gonna lose 22 euros just because you've charged my account instead of authorizing.

2. In according with the mentioned above, different commisions and charges make up about 20% of total rental agreement of 89 euros.

3. Do you think it's logical?

Alexander

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Re: deposit fortuna_rent May 23 2013, 17:33:26 UTC
It will be not a transfer, just cancellation (reverse operation). 1700 Lt ( with all commissions) will be reversed to your account in FULL. Please check it with your bank in a few days. Do not worry please.
Think abuot your professionalizm. And next time read the Agreement carefully before signing.

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Re: deposit puerrtto May 23 2013, 17:44:47 UTC
Nerijos, by the way, please pay attention http://www.rentacar.lt/en/FAQs clearly stated that:

...there is an insurance excess 500 €. This amount varies is left by credit card imprint upon collection of the vehicle...

Imprint - means actually "blocked", not charged. Blocked means authorized, charged (what you did) means to withdraw 500 euros out of my account.

OK, never mind, hopefully I will get it back in a full.

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(The comment has been removed)

Re: deposit puerrtto May 23 2013, 18:08:35 UTC
К сожалению, да, вроде бы неплохая фирма и машиной я доволен. А так нехорошо получилось.

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(The comment has been removed)

Re: deposit puerrtto May 23 2013, 18:22:04 UTC
:-))))

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Re: deposit spintus June 1 2013, 16:00:15 UTC
Думаю, после такой рекламы они потеряют в десятки раз больше денег.

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Bank BNP Paribas fortuna_rent May 26 2013, 06:34:43 UTC
Uvajaemyi Nerijus, labas rytas iz Rigi!
Ya sam rabotau v banke BNB Paribas v Rige v otdele osparivania tranzakzij (chargeback). Pochital pro vashu problemy s Aleksandrom.
Ya ne znau ezdil on v Polshu ili net, eto ne moia problema. No esli y vas net dokumentov iz Polshi (shtraf ot polskoi polizii, video-zapis iz Polshi gde vidno mashinu v Polshe i tak dalee) vy proigraete etot case, a Aleksandr ustroit iz etogo show kak on "litovskih fashistov nakazal". On ne v pervyi raz eto delaet, ya viju po sisteme Mastercard y Aleksandra 6 osparivanii za 2012 god v raznyh stranah i vse 6 on vyigral.
Ya by na vashem meste nemedlenno vernul emy 500 eur, no podal by v sud za klevety v vash adres.
Vash drug iz Latviji.

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