citifinancière screwing me over

[ramou]

I want everyone to know that a payment plan entitled "Financement Gratuit" had a surprise charge added to it by "citifinancière" of $21.00. I was advised that they met the legal requirements of changing the terms of my agreement with a notice sent in March that I do not recall receiving. They would not reverse this fee, even at the offer of having

Comments

[blueheron]

Who did you get the loan through (I am assuming that it wasn't directly with citibank, since they mostly operate through 3rd parties up here).

You should contact their customer services and tell them how unhappy you are.

[ramou]

Oh, I will. However, they have already bent over backwards for me. They were unable to make a delivery date and I waited around all day, so they gave me two free gel-foam pillows and a free slipcover for the king sized bed. The store price for those was probably upwards of $150/$200 dollars (and they're the best pillows EVAR). But, I will let them know that I was very unhappy with their choice of citifinancière as a financer, and that if it comes down to that as a selling point in the future, I would only accept the finance plan with some unrelated institution.

[metawidget]

I wouldn't touch a corporate welfare recipient bank like Citi in any case, but now I have another reason not to!

[blueheron]

Hah, are you kidding? A company that is about to go bankrupt, holding your loan? I can think of worse things. It is when they are holding your money that you have a problem ;).

[metawidget]

It is true. Thank goodness for the almost pathologically boring ING and Royal banks, where I keep my money.

But something bad must happen if your lender implodes, no?