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[ravenbrenna]

The last few days have been...well up and down to say the least. Working in claims is NOT fun and I cannot wait until July 10 when I go back to my old department. I misses it precious. It's been stressful though because people will call in and then if something is taking too long freak on me because it's taking so long. It's not my fault in the

Comments

[ravenbrenna]

Yeah, that's doesn't exactly sound fun. Though I think I could handle it better if it was a can't do anything situation. It's everyone has their specific job and they aren't allowed to act outside of their parameters. And I don't agree with the way that is set up. A perfect example is that sometimes we require Past Medical History to process a claim to be sure that clients haven't lied on their application in regards to pre-existing conditions

[ravenbrenna]

That's the thing. It's not my job. My job is to let them know where everything stands and if I can't diffuse them transfer them to the claims examiner on the case.

If, in the case of the above example, something isn't rec'd or sent or done I can only say "I will put in a request to get that done." and then I tell the claims admin person in charge of whichever chance, but not by actually telling them, I just route an event to them in a queue that they may or may not get to right away. I cannot promise the customer this will get done or I will personally take care of it. I can only put in the request and rely on someone else to do the work...which obviously did not work in the first place. It's HORRIBLE.