Cox Business Support - FAIL!

[recalcitranttoy]

I've had Cox business Internet service for years now, and when I was working and not using it 24/7 (since I never sleep), the intermittent drastic drops in throughput weren't a terrible problem.  But now that I'm home, connecting to bunches of servers to fill out job applications and the like, not to mention web hosting and the other things I do

Comments

[shadeofnight]

While Verizon is not really all that much better at customer support, I really, REALLY enjoy my FIOS.

I even got them to run a separate line from one of the main streets to my house to have a higher speed on my line because the installer knew that if he just cut and spliced the shared line I would get no where near the promised speed I was requested (and payed for).

Now I never actually get 20 Mbit U/D as they advertise but on peek usage I can get very close (which for me and how much I live on the net is a god send).

Oh.. I do not know if you still have a copper line for phone or not, but I was able to keep my copper (took an extra month to argue with the install tech and the customer support, but worth it). I like my phone working when I have no power for 8 or more hours... While VOIP is what they like to use, once the UPS dies after 8 hours, the phone dies with it.

[silmaril]

I think your investigation into FiOS is going to be the one that bears fruit, here.

Too bad for them.

(Not that Verizon is a rose garden, but they at least do do online tech support, as I have had cause to test.)