that happened to my effing butler e-mail last week. i had to "submit a work order" to get my password changed (even though i knew what it had been, and then the system wouldn't let me in? wtf?)... on a friday. then i had to wait until next week for them to leave me 3 messages in one day (seriously, i'm at school... what do they expect?), so that i could call back to confirm the work order. they proceeded to keep the goose chase up for like 4 days.
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i seriously feel for you.
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