Customer Service: Comcast and Netflix

[road_to_hell]

Last week I called Comcast because of an ongoing problem with our cable.  This was the first time that I've ever called them and felt satisfied after speaking with one of their Customer Service people.  First, Joe, the guy I spoke with, spoke perfect English without mumbling.  Either he was an American, or it's the first time I've spoken with a CS

Comments

[darthrami]

If I were you, I would've tried to work my way up the netflix chain of command. I don't blame the customer service lady, as I know they rarely get a ton of info, but that blows.

[road_to_hell]

No, I know, and I told her I knew it wasn't her fault that she didn't have enough information, but that she needs to let the higher-ups know that the vague answers aren't going to cut it with the customers.

[zaydia]

You may want to try to contact the Product Management department at Netflix - they would be the ones that write the requirements (similar to what I do for my company). They would be able to give you a better rationale as to the reasons behind the decision - and you may be able to influence them to write a data migration script that would import your other queues.