(no subject)
A letter I just sent to Amazon customer service. It also goes a long way toward explaining what the hell I'd been doing all winter.
Dear Customer Service Representative,
I am humbly writing you this letter, because I'm hoping to appeal to your sense of pity. I would like to exchange a dvd box set, even though the window for exchanges has closed. It's a long shot, I know, but I'm hoping my story will inspire a tiny sliver of sympathy.
I ordered the Season 1 & 2 dvd box sets of "The Wire" for my girlfriend, for her birthday, in early February. It was one of the best gifts I've ever given her, and we've been having a wonderful time surviving a bitterly cold winter curled up together on the couch. We LOVE "The Wire," and have even avoided social obligations to stay home and watch episodes (not that either of us are particularly proud of that or would admit it in public). We've been diligently pacing ourselves, though, and refusing to gorge ourselves with day-long marathons. Instead we've been good viewers, doling out the episodes on a one-by-one basis. We even took a two-week break after Season 1, to pretend we were suffering through a summer of re-runs (but also mostly so as not to exhaust the discs too quickly).
Right now we're almost at the end of Season 2. Last night, after dinner, we cued up the second-to-last disc of Season two (episodes 8, 9, and 10). We both had a long and stressful weekend (her sister was visiting from out-of-town, and she started a new job today), and all we wanted was what we had been looking forward to all day: a relaxing evening with Bal'more's finest. But halfway through episode 9, the disc froze. We were stunned (well, she was bemoaning her luck, I was gritting my teeth). I tried the disc on a different dvd player and on my computer, but it didn't work on any of them. I tried gently wiping the disc with a towel, to no luck. No Wire for us. Hopeless.
As a desperate last measure, I logged into my Amazon account to see about inquiring for a refund. Alas, it was well past the 30-day window of opportunity. Unfortunately it would seem, our patience in viewing the discs proved detrimental.
So I plead my case to you, and appeal to your most beneficent and kindly motivations. Please do not make us suffer punishment for our well-intentioned behavior. Were we to have glutted ourselves on a 3-day Wire bender in early March we would have caught this defect earlier, and sent it on its merry way back for a refund. Instead, too late to the discovery due to our careful regimen, we are out of hope. Please take pity and allow us to exchange this box set for a new one. Your actions will go a long way toward making two small Brooklyn residents a very happy couple (and satisfied Amazon customers), with a sense of justice renewed and restored.
Thank you for taking the time to read this.
Warmest regards,
Benjamin Haas
I'll post back when I get a response. Keep your fingers crossed for me.
Dear Customer Service Representative,
I am humbly writing you this letter, because I'm hoping to appeal to your sense of pity. I would like to exchange a dvd box set, even though the window for exchanges has closed. It's a long shot, I know, but I'm hoping my story will inspire a tiny sliver of sympathy.
I ordered the Season 1 & 2 dvd box sets of "The Wire" for my girlfriend, for her birthday, in early February. It was one of the best gifts I've ever given her, and we've been having a wonderful time surviving a bitterly cold winter curled up together on the couch. We LOVE "The Wire," and have even avoided social obligations to stay home and watch episodes (not that either of us are particularly proud of that or would admit it in public). We've been diligently pacing ourselves, though, and refusing to gorge ourselves with day-long marathons. Instead we've been good viewers, doling out the episodes on a one-by-one basis. We even took a two-week break after Season 1, to pretend we were suffering through a summer of re-runs (but also mostly so as not to exhaust the discs too quickly).
Right now we're almost at the end of Season 2. Last night, after dinner, we cued up the second-to-last disc of Season two (episodes 8, 9, and 10). We both had a long and stressful weekend (her sister was visiting from out-of-town, and she started a new job today), and all we wanted was what we had been looking forward to all day: a relaxing evening with Bal'more's finest. But halfway through episode 9, the disc froze. We were stunned (well, she was bemoaning her luck, I was gritting my teeth). I tried the disc on a different dvd player and on my computer, but it didn't work on any of them. I tried gently wiping the disc with a towel, to no luck. No Wire for us. Hopeless.
As a desperate last measure, I logged into my Amazon account to see about inquiring for a refund. Alas, it was well past the 30-day window of opportunity. Unfortunately it would seem, our patience in viewing the discs proved detrimental.
So I plead my case to you, and appeal to your most beneficent and kindly motivations. Please do not make us suffer punishment for our well-intentioned behavior. Were we to have glutted ourselves on a 3-day Wire bender in early March we would have caught this defect earlier, and sent it on its merry way back for a refund. Instead, too late to the discovery due to our careful regimen, we are out of hope. Please take pity and allow us to exchange this box set for a new one. Your actions will go a long way toward making two small Brooklyn residents a very happy couple (and satisfied Amazon customers), with a sense of justice renewed and restored.
Thank you for taking the time to read this.
Warmest regards,
Benjamin Haas
I'll post back when I get a response. Keep your fingers crossed for me.