Jon and I have decided we desperately want to replicate this study. All we have to do is get it through HRC. In fact, that will actually be the most awesome part of this. We like to suggest phrases in our HRC proposal to each other.
http://www.theonion.com/content/news_briefs/study_majority_of_calm
Comments 2
"I'm listening"
"I'm here."
This is usually after I've put them on hold for a moment to collect myself or to deal with someone on another line.
Reply
Reply
Leave a comment