Privelige of Abusing Hospitality Workers

[scarlettslegacy]

I was listening on the radio, the commentator was talking about his girlfriend ordering Chinese from a chain place. When he got there, they had no record of the order, and he verbally abused the staff for a few minutes before realising he had the wrong outlet, it was another restauarant within the chain that the order had been placed at. He then

Comments

[seikita]

I feel sorry for the people who have to work with customers, because since there's the motto "customer is always right", they have to take everyone's crap. Which is unfair

[scarlettslegacy]

See, the thing is, I highly doubt that the guy who answered the phone was in any way, shape or form responsible for the internet problem. People abuse the lower-level staff because they can't abuse the higher-ups actually responsible for it, and while it might feel good to yell at someone, it's really not fair to the person who's being yelled at who didn't actually do anyhing wrong. I, personally have taken a lot of abuse from customers for something that it out of my control, which the customer fully knows.
I have no idea how expectations of service are different between Chile and Australia, but I was floored that this guy could admit on city-wide radio that hed abused staff when it turned out he was in the wrong and, apparantly without an apology, still expected his order to be taken. I know if that was my boss, he would have told the guy to get lost.
But, wow, 90 days?

[seikita]

I know it's obviously not the guy's fault because he's the last link of the chain--and I don't start yelling right away away, I obviously state my problem in a calm way and if they are helpful I make sure I thank them and everything. But sometimes they just don't give a damn either--I mean, I know it's not their fault my internet is not working, but is it so hard to send the technician to fix it? That's within their power--I obviously won't tell them to give me discounts or anything