I'm making a break in my 'do not speak about work until you finish it' routine (and I stop working on Tuesday the 7th of September so there's still some time to go) but this needs to be written down.
So yesterday I had the 1pm - 9pm shift and was actually finishing it quite on time, having already given my last customers the bill. I was helping other waiters behind the bar, e.g. preparing drinks for other waiters, slicing lemons for drinks, when one of our German customers came up to the bar saying something. Marc asked me straight away to talk to her since he was busy, doesn't know German and I was rather unoccupied at the moment. The older lady asked me to give her a wet cloth for her friend who was feeling unwell. After some moments of searching for it with Elle we gave her both the cloth and a bowl of cold water.
I commented to Elle on how unusual things happen in restaurants what with sick people coming and asking for help and with a Lady learning yesterday night that her father died (and it was around midnight, just the beginning of Friday the 13th, moreover she and the group she was with were from Ireland visiting for a wedding of one of them so that was double bad timing). Elle told me that once they had to call for an ambulance, because Lady at table 9 lost consciousness. She said they were apparently getting the electric fan to her and everything. She wasn't there at the time but Marc (and yes, he's her boyfriend - they live together at his parents place) was.
Moments later things worsened when another Man of the German party came to the bar asking me to call the ambulance since the Lady was feeling very unwell. After one failed attempt I managed to get through to the hospital and after going to the table and describing what I could see the ambulance was called. The Germans weren't my customers, although I served them yesterday, so I didn't exactly know what state the Lady was in before I came to them to describe it to the hospital staff. But when I did come I realized she DID need help. She wasn't really unconscious, but she was breathing heavily, her head limply hanging down to her chest and actually drooling a little. Her husband and the Lady who first came to the bar where at her sides holding her wrists and probably keeping her upright. From what I understood while talking to them in my basic German (where lack of knowing how to say 'faint', 'unconscious' meant I was saying 'asleep') they were traveling all they in some form of vehicle. And let me tell you, yesterday was very hot. Something above 30 Celsius degrees. I assured them that I will stay with them and wait for the ambulance.
A few minutes later the Ambulance came with medical staff thankfully quickly taking care of things. They asked whether the Lady drunk alcohol (yes, one small beer), was she taking any medicines (and here I think I made a mistake and translated 'sonst' (besides) into 'since' and instead of saying that she wasn't taking anything besides something for her back I said that she wasn't taking anything since then) and whether she had the European health Insurance Card (yes, but at the hotel). All the while I had to translate that her husband couldn't come with the ambulance since the Lady was still conscious, but should go back to the hotel for the Insurance Card. The medical stuff could only say that she had really low blood pressure (which I could not translate so I said she had bad pressure, with pressure said in English, but they understood). After taking the adress and name (Beate) of the Lady they drove off and the Germans thanked me for help. The Lady who first came to the bar also gave me money while shaking my hand (actually, she gave me some after I called for the ambulance, too). Thankfully, she didn't go overboard because that would have been just embarrassing.
So that was yesterday. As you can probably imagine, this didn't take as much time as describing it and everything was over at 9.30pm with me left to finish my duties and leave work at 10.20pm with Marc who was supposed to finish an hour after me.