What a freakin nightmare OJT is. I have several agents who should not be here. They don't know anything about computers. One agent was told to call 1085 (CRM's) for help and she was trying to use the keyboard instead of the phone. Some did not pass the midterm, and some did not take the midterm. I guess it does not really matter as they won't
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I tell ya the guy on our account. Hired him, first day of training, they decided to pull him out and do his interview. Seems like a decent bright guy, but how do you let something like the interview slide by.
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The quality has gone out the window here completely.
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