Comments | shaysdays: Come fly with me, come fly, let's fly away...

shaysdays

Come fly with me, come fly, let's fly away...

Nov 19, 2011 15:53

Just had the worst customer service call ever. I was calling to get a refund on something that I know I am entitled to a refund for (It was a mistake by the company). The woman I spoke with actually said, "Well, you probably wouldn't understand the reason."

Uh- what? Well, you probably don't understand how to talk to a customer. I was more polite ( Read more... )

Comments 5

ex_38621 November 19 2011, 22:56:25 UTC

Wow,that's really condescending. I can't believe she talked to you like that. I would be mad as hell too!

turnofftherain November 19 2011, 22:59:39 UTC

That is seriously gross. Let us know if you ever get the refund!

shaysdays November 20 2011, 02:50:09 UTC

I did, family member came through!

turnofftherain November 20 2011, 02:52:00 UTC

Awesome! Did you make a formal complaint about the woman you spoke with earlier?

shaysdays November 20 2011, 03:43:44 UTC

Nope, but I'm more of a, "Your people did awesome!" person than anything else- I'm assuming they recorded it.

(I am one of those dorks who tracks down managers to tell them someones teally helped me or is working super hard or quick, so she missed out on getting kudos, that's my only 'revenge.')