I read that awhile back. Some of it, I recognized from my Barnes & Noble days, but I truly believe that successful retail businesses must in some way incorporate some of that dysfunction. I also see elements of that dysfunction in teaching. Teachers are asked to give up a huge portion of their time, completely unpaid, to further the goals of the school/community, and are then chastised, blamed, and put down when, despite semi-heroic efforts, some students still fail. The sad thing is, most good teachers are in teaching because of a need to help and heal and it just beats them down because they have few support systems, while most bad teachers just don't care. :-(
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