Much better!

[sla]

Snippets from HP email support - "you seem to be experiencing a known issue" "covered under extended warranty for known issue" "qualify for free mail-in repair

Comments

[lizzielizzie]

Can you pop out the hard drive and ship it without it?

[sla]

They want the whole system as originally sold to me. I doubt that they will wipe the hard drive since that is not the issue but they did mention it as part of the mail in agreement process to cover their ass later just in case.

[sistahraven]

YAY! Glad to hear!