So the customer that I simply could not handle yesterday called to find out what the manager on duty did about me. She was shocked and dismayed to hear that I had not been fired on the spot. She spoke to the main HR person, the manager on duty from yesterday and my manager. She wants me fired, complained of not getting an apology, said that she
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That being said, retail comes up against jerks like that all the time - the holier-than-thou bullies who take the 'customer is always right' mantra a little too far. The customer is NOT always right, the customer has no right to bully employees, and quite frankly, you don't get paid enough to lick her boots the way she seems to want you to. I'm so happy that your store understands that and will stand up for you, even if she does go to corporate.
*HUGS* You're the bestest. Don't you ever forget it. And sometimes, releasing a little lioness on a jerk makes the world a better place in the long run. :)
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