Is there no such thing as customer service anymore? I worked retail for 5 years and believe me, I know there is NO more important thing to customers than courtesy, competence, and follow-through. I've been trying to get OfficeMax to make my freaking calendars for WEEKS and the idiot store manager (1) can't meet a deadline that he created; (2)
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Have you refused to pay? Is that an option?
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