Screw Me, Screw Me, Totally Undo Me

[spidra]

I've really been struggling with planning this trip because of the many "Terms and Conditions" that Wells Fargo applies to redeeming credit card points for air travel.  For weeks now I've done research, visited the reward site, tried to figure out the limitations and how to book from the site, etc.  Only recently did I just give up and look for a

Comments

[e_juliana]

As someone who used to work for Wells, it actually might. Write another one, and address it to the CEO, John Stumpf. Be polite & forceful and make it clear you expect satisfaction. You won't get an answer from him, obv, but you will get an answer. You may have to ride them a bit, but you will get satisfaction - Wells gives its people a lot of room to make customers happy. Or did, pre-meltdown. But escalate, and escalate fast, and don't back down. Good luck.