really great essay, as usual. I especially love the panopticon-like layout and the bad job-training jokes. When I trained at UPS they showed us all these silly videos and the trainer even tried to make jokes in the bit where they're telling you how you can detect invisible smell-free poisonous gasses emanating from hazardous packages (you actually can't, that was his joke! ha ha!). and of course I told you about the ice-cream restaurant I worked at where the boss sat upstairs on a velvet couch surrounded by monitors and his little intercom so he could make sure we didn't give out an ounce too much ice cream. but as you point out, there are way bigger problems. like getting the shit bombed out of you. ah well.
i didnt realize you worked at teletech! i have several friends who spent some sucky time there as well... did you know anyone named andy lasda or ryan crapo or ryan shannon?
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