Discouraged

[super_jay]

Things have been discouraging here for the past few months.

kippofur and I managed to pay down credit card bills, a huge chunk of which from income tax returns and HST tax returns, and have been living on a shoestring budget to try and get out of the hole and get ahead for once.  But it seems like no matter how hard we try, everything keeps going wrong...

I

Comments

[kj_roo]

Unfortunately, there are some people that it isn't possible to make happy.

[super_jay]

Satas weren't a raid, one was a 1TB storage drive, other was an 80GB drive for the OS and programs, my board only has 2 sata ports, it's pretty old..

As for the shipping stuff, we already do all of that, we give them all shipping info beforehand, nothign is unknown at the time of checkout unless they kept their eyes closed the entire time.
It just seems like most people are illiterate...
I try to deflect blame to Canada Post, but still some people get angry at me over what they do, as though I have some sort of control over Canada Post, USPS, Royal Mail, Customs from various countries, FedEx, etc.

Heck, I was bitched out by a Brit whose package was held for a week and inspected by Customs there and he was billed for VAT and such. I marked the package as a Gift to attempt to avoid it for him, but it happened, and I get yelled at and get threats of wanting a refund... what more can I do?!?

[shiver_raccoon]

I think the key is communication; let them know up front (ideally even before they place their order) when it would arrive. One website I used recently did that; they listed all the shipping options, and an expected arrival date beside each one.

Of course, once you ship something, let them know the tracking number asap, as well as the shipping company's phone number for them to call if the package is slow.

[super_jay]

We already _DO_ all of that, have done this since we set up the cart that you saw and tested years ago for us.

Our cart gives times with every shipping estimate fed to the cart by Canada Post's servers, with an extra 48 hours tacked on in the calculations. We have the same info repeated both in the faq and shipping info pages. We have warnings on each and every item that time is needed for customizations and production, and the warning is repeated with the shipping estimates during the checkout...

We already message people the day their orders are shipped, give them tracking numbers and links to Canada Post and USPS's websites.

I can't do much else other than call and verbally verify each and every order which then begs the question, what's the point of the shopping cart.
Should I make people pass a reading test before entering the site? Seems like all the info is there, but no one wants to read it.

[snapcat]

people are finicky. cant please everyone all of the time. Sounds like you guys are doing the right thing as far as shipping. if ya ever need help with any PayPal issues, let me know as Ive been working for them almost 2 years now

[cornwalldragon]

I'm sorry if I may seem a little pushy. It's mostly from those asking me on how the suit is coming along. You'll know for sure that I'll be very happy with my new suit.