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[syncopatedlife]

Anyone have trouble with the Sephora Friends & Family order?

Not only did my code not work (20% off) but I also had an item I didn't order end up in my order.  I tried to call customer service but they were closed by the time I tried to call and in the morning they were no help.  The only compensation I was offered was 200 beauty points and a

Comments

[mrsglamour]

Same happened with me. As well as no samples or my murad bonus perk. I called twice and nothing either could do. I spend on average 300 a month at Sephora. I don't think fixing my order would hurt. I have so much stuff boxed still and reciepts I should return all that i can from previous orders. Bet they wouldn't like that.

[syncopatedlife]

Well that's what I threatened basically and that's when they offered the points. I'm still tempted to return the shit or call back and ask to speak to a supervisor directly. Seriously, the economy is crap and I do NOT have to pay retail for these things.

[ti]

if they're not even going to offer the discount, i'd cancel the order before it's even shipped. and if it's already on its way, i would return it to the store. is the coupon still valid? is it valid in stores? i would return it all and request to repurchase it with the discount. if not, return it, and let them know that you'll be taking your business elsewhere.

[syncopatedlife]

That's basically what I threatened and that's when they offered the points. Whoop de do!