Sorry, I'm with your boss on that one. Grandfathered customers are more hassle than they're worth. Get them out the door so you can work on more important things.
Agreed. If a customer isn't profitable and/or is a hassle to deal with, you must not be afraid to sever ties with them. Giving them the option to go elsewhere might just do that for you.
Getting the clients onto our new prices/server will make them profitable, most of the time they never call us, ever.
I guess I'm just frustrated that the thing I've been doing for 10 year is now seen more as a hassle then an asset to the firm.
To first hear "transfer them and make sales on it" and then get "oh and by the way add your competitors pricesheet to the offer" is a really shitty way of being a boss.
If clients don't like the new price and leave fine, but don't give me a project and then put a blindfold on me.
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I guess I'm just frustrated that the thing I've been doing for 10 year is now seen more as a hassle then an asset to the firm.
To first hear "transfer them and make sales on it" and then get "oh and by the way add your competitors pricesheet to the offer" is a really shitty way of being a boss.
If clients don't like the new price and leave fine, but don't give me a project and then put a blindfold on me.
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Ten years in the same billet? In the IT industry, that is AMAZING stability.
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