Comments | techsupport: Users that make you go 'AAAAAAHHHH!!!!!!!'

jecook in techsupport

Users that make you go 'AAAAAAHHHH!!!!!!!'

Feb 11, 2012 13:01

I guess what I hate most about my job (AD/Exchange/Backup/COAT* Administrator for a company of ~1400 users/3000 employees) is not the support folks throwing stuff over the fence at me, not departments pulling the 'oh, we need to contact HR to finalize an employee transfer before you'll re-provision their account entitlements, even though we did ( Read more... )

Comments 7

jupiter9 February 12 2012, 03:33:56 UTC

We had a sales person who kept all his contact information on his laptop in an Outlook pst despite the fact that we have a centralized system they're required to use to store their contacts (because if they leave the company, those contacts will be needed by the person who replaces them ( ... )

cmzero February 14 2012, 01:40:44 UTC

When the estimate on data retrieval came to $1850, his boss said no, because it could have been prevented had tantrum boy followed policy.

Holy cow, a boss who recognizes "squeaky wheel gets the grease" does not make good policy!

mephron February 12 2012, 07:24:34 UTC

It involved the phrase 'But the antivirus program made my machine start slowly so I disabled it', a department that decided to rig their own VPN tunnel through a firewall, a series of approvals pushed through by 'it's easier than going through IT approval' and some booze...

...and ended up with a bunch of people fired when we caught the situation (two hours to notice, tag, trace, monitor and create a full analysis of what was going through the pipe), shut it down, sent it up the ladder and then sat back to watch the actual security people take the people away.

Banks look on that sort of thing... poorly.

lolotehe February 12 2012, 07:50:11 UTC

Working the helpdesk for a hospital and we had a new business director come in (we went through 4 when I was there). She could not get into Outlook, even though I had provided each department with a 2-page doc on how to set up email ( ... )

ghostdandp February 12 2012, 14:53:09 UTC

Ugh. Always have a physical DC. Ya never know when VmWare/HyperV/Whatever is going to have a hissy fit and shut everything down. We ran into this yesterday when it decided that since the switch our big ESX cluster is plugged into rebooted, it's going to shut down *all* of the VMs.. Just becuase ( ... )

jecook February 12 2012, 16:36:59 UTC

... kinda like when the entire cluster goes unmanageable because said PDCE and it's secondary go netlost because the cluster node that both were on cratered? :)

Yeah, that was middle of january for us. Not fun.

red_scully February 19 2012, 11:09:39 UTC

I hear you on the 'support desk putting machines in the no-group-policy OU". I'm the senior techy on our desk, and I have to send out reminder emails CONSTANTLY to the rest of the team that after a PC has been built it needs to be moved to the right container. On Friday, when investigating why Config Manager had completely stopped adding machines to the domain, I discovered that not only were there at least 20 PCs languishing in the no-policy-free-for-all zone, but some doofus had actually MOVED THE CONTAINER, subjecting its inhabitants to a bunch of really-not-very-applicable policies instead. And people wonder why there are always "weird things" going on with our desktops ( ... )